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Fold3® Help Center

Frequently Asked Questions

How do I sign up for Fold3®?

Choose a Fold3® plan that is best for you by clicking here.


Forgot my password?

Reset your password here.


How do I renew my membership to Fold3®?

Renew your Fold3 membership here.


How do I upgrade my membership to Fold3®?

Upgrade your membership here.


How do I cancel my membership to Fold3®?

To cancel your subscription, visit Account Details under Membership Type or contact us here before your free trial ends or at least two days before your membership renews to avoid being charged for the next billing cycle.


How do I set up auto-renew or cancel auto-renew?

Adjust settings for your auto-renew here.

How do I create a Memorial for Fold3®?

See instructions and a video tutorial for creating a Memorial here.

I found an existing Memorial for my ancestor, but I would like to make some changes. Why can’t I edit the Memorial?

When you create a Fold3® Memorial, you can choose whether others can contribute information or just you. If a Memorial is private, others can’t make edits. You can contact the Fold3® member to suggest an edit or create a new Memorial incorporating your changes.

Why Can’t I Find More Records For My Soldier? 

In 1972, a National Personnel Records Center fire destroyed approximately 16-18 million Official Military Personnel Files. This included 80% of US Army records for personnel discharged from 1912-1960; and 75% of Air Force files for personnel discharged from 1947-1964. Fold3® is a great way to reconstruct a military history despite the loss of those official records. 

Why don’t you have records from more recent conflicts? 

The Privacy Act of 1974 provides protection for military records, and these records are only available to the veteran or next-of-kin from the National Personnel Records Center. 


Which Browsers does Fold3® support?

Fold3® supports Chrome, Firefox, Edge, and Safari.


How come I can’t annotate or upload any records?

Fold3® needs to verify your email before you can upload records or add annotations. Verify your email address is correct in Account Details, then watch for a message from [email protected] and click on the link in the message.


Why am I encountering issues with Search?

If you see an error message that occurs repeatedly, please contact us here so we can investigate further. Please provide as many details as possible and tell us what you did when encountering the error.

How do I create a free Basic Fold3® membership to access free collections and create Memorials? From the Fold3® homepage, select ‘Join Now’ and use your email to register for a free limited membership.  

What is the difference between a free Basic Fold3® membership and a Fold3® Premium Paid Membership?

Some of our collections are available to search and browse for free. A free Basic membership allows you to search these collections, annotate, print, and add images to Your Gallery. You can also search and annotate Member images. Anyone with a Basic membership can also create Memorials. All other tools and collections require a Premium Paid membership.

What is the difference between a 7-Day Free Trial and a free Basic Fold3® membership?

A 7-Day Free Trial gives you full access to our premium content and tools for one week, at which point you can cancel your free trial, or it will convert to a Premium membership. A free Basic Fold3® membership allows you to search and browse our free collections. It will not convert to a Premium Paid membership. Learn more here.

Why does Fold3® charge for publicly accessible records?

Some of our records are digitized through a partnership with the National Archives. This partnership allows researchers and the general public to access records from the convenience of their homes and devices rather than traveling to National Archive research rooms, hiring private researchers, or submitting requests and accompanying fees to the Archives. In addition to records from the Archives, Fold3® has an extensive collection of records from other sources not readily available to the public.


Contact us:

Contact Fold3 Support here.