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Something's not working

Can't log in

Please try resetting your password by visiting the following page:

Forgot your password?

After filling in the form, you will be sent an email from accounts@fold3.com which will contain a link to our "Change Password" page. You will be prompted to enter a new password. (Note: Passwords are case sensitive and must be at least 6 characters.) If you follow these steps, you will be signed in to your account with the new password.

Windows Vista/Windows 7 using Internet Explorer

When using Windows Vista or Windows 7, add https://fold3.com as a Trusted Site in Internet Explorer. To do this, follow these steps:

  1. Click on "Tools"
  2. "Internet Options"
  3. "Security" tab
  4. "Trusted Sites"
  5. "Sites" button
  6. Click "Add" to include https://www.fold3.com/ as a trusted site

If you have any more questions, contact Fold3 Support at 1-800-613-0181 or through contact us page.

The Fold3 Viewer will not load (Screen is black)

Please try uninstalling and reinstalling your Flash Player plug-in. To do this, follow the instructions below.

Uninstall Flash
  1. Download the appropriate uninstaller from: Adobe Flash Uninstaller
  2. Run the uninstaller, making sure that all browsers and other applications are closed
Install Flash

Visit Adobe Flash Player. Follow the instructions given there.

Try using Chrome Browser

If the problem continues please try Google's Chrome Browser —free download.

Email verification

Fold3 needs to verify your email before you can upload, add annotations and more.

Check account details and see if your email is correct. If it is correct, look for a message from accounts@fold3.com and click on the link you find in the message.

Didn't get the email?

  • The message may take a few minutes to arrive.
  • Is your email address correct? If not, you can edit your email address here or from Account Details.
  • Check your junk email box.
  • Can't find it? Resend Verification
Search is not working

You got a Search Hiccup message

Our bad! There may be an issue on our end—but we are working on it. If you keep seeing the error message over and over again, please contact us so we can investigate! Please remember to be detailed about what you were doing before you saw the search error.

You got an Error using wildcards

  • Use at least 2 characters before or after a wildcard.

    Example: j*on, sm*

  • Don't use special characters with wildcards.

    Example: ) " -

What web browsers does Fold3 support?

We currently offer the support for the modern browsers listed below. Using the latest browser will ensure a better experience on Fold3.

Other questions

If you have other questions please contact us here and we will get back to you in a timely manner.

More help?

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